IELTS General Writing part 1, test 3

You should spend about 20 minutes on this task.

You bought a new HD television last week. At first it seemed to work perfectly but after a few hours a line appeared across the TV and the sound seemed a little strange. You cannot take the TV back to the shop so you decide to write to them.
Write a letter of complaint to the shop. In your letter

  • give them the background information
  • describe the problem
  • ask them to resolve the issue

Write at least 150 words. You do NOT need to write addresses.
Begin your letter as follows: