| Man: | Hello, this is Business Nationwide, Daniel speaking, how can I help you?
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| Woman: | Hi there, er, I’ve recently started up a small business, and I noticed on your website that you run some courses for people who are starting up.
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| Man: | That’s right, we do. We offer two courses which may be of interest to you. Our first course is called ‘Getting Started’. It’s a two–hour evening course, and it runs from 6pm to 8pm. We discuss things like ‘Is starting a business right for me?’, writing a business plan and some of the legal issues. It runs at various locations in the area. Where are you based?
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| Woman: | I live in Eastleigh.
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| Man: | Eastleigh. So, the closest course to you would be in Handbridge, and the next one is on the 20th March.
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| Woman: | Uh-huh, and how much is that.
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| Man: | That one is free.
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| Woman: | Okay, well it might be worth it.
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| Man: | But did you say you’re trading already?
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| Woman: | Yes, since about August.
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| Man: | Well, you might be better off taking our three-day course – ‘Business Basics’. It’s not free I’m afraid – it’s subsided and costs £80 for the three days, unless you’ve been unemployed in the past six months, in which case it’s just £20. |
| Woman: | No, that doesn’t apply to me.
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| Man: | Well, it’s well worth the money. The three days cover the essential aspects of running a business. The first day covers legal issues, such as tax, insurance, employment laws and health and safety. The second day covers marketing and pricing, and the third covers accounting and book-keeping.
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| Woman: | It sounds useful. Does the ‘Business Basics’ course take place in Handbridge too? |
| Man: | Er, let me see. No, it’s not available in Handbridge, I’m afraid. The nearest course to you would be in Renton. There’s one on the 5th March, and another on the 18th April.
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| Woman: | Yes, that might be useful.
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| Man: | I’ll send out a pack to you if you like, with some details of the courses and also some information about what you need to do to set up and who you need to register with.
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| Woman: | Great.
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| Man: | Can I take your name?
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| Woman: | Yes, it’s Lila Park.
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| Man: | Lila? Is that L-A-I-L-A?
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| Woman: | NO, L-I-L-A.
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| Man: | Lila Park. And your address please?
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| Woman: | 39 White Lane, Eastleigh.
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| Man: | And have you got an email address? If so, we can send you details of any courses that are happening near you that you might be interested in.
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| Woman: | Yes, it’s lila dot park at rainbow dot com
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| Man: | Great, well I’ll have the information pack sent out to you today.
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| Woman: | Thanks, that’d be great.
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| Man: | My pleasure. Bye. |